INFM212 Web Development

Student: Hanson Acheampong

Instructor: Dr. Feng, Liu

Topic: Basics of User Experience and Methods:

User Experience Basics (UX)

Users experience (UX) is based on the strong understanding of users, their need, what they value greatly, their total abilities and their limitations. User experience (UX) brings quality improvement of the user’s practical application and how far they envision the products and other services.

Factors that Influence UX

These factors influence user’s experience

Useful, Usable, Desirable, Findable, Accessible, and Credible

·         Useful: The content should be original and fulfill a need, users should feel the need that their needs are met whenever they visit the site or use the product.

·         Usable: The site must be user friendly. There should not be difficulty in accessing the site.

·         Desirable: Users must be in the position to like the image, identity, brand, and other design elements are used to evoke emotion and appreciation

·         Findable: Users must be in the position to navigate the content, locate products, and the reason they visited the site.

·         Accessible: All type of users such as people with disabilities must be to access the content.

·         Credible: The site must be trustworthy to users. So that users can believe what they see and the site tells them.

Areas Related to Building the User Experience

There are ten areas that lead to building Users Experience (UX):

These have been grouped into 3 sections.

1.       Understanding

 a. Use Familiar and Language

 b. Consistency

     c. Clean and Functional Design

 2. Action

 a. Freedom

    b. Flexibility

    c. Recognition

 3. Feedback

    a. Show Status

 b. Prevent Errors

 c. Error Recovery

 d. Offer Help

Users can rate the site they visit by using the following basic rating guide.

 0 – The issue is not a usability problem.

 1 – Small website design problem or cosmetic problem.

2 – Minor usability problem.

 3 – Major usability problem.

 4 – Usability problems or issues that cannot be fixed.

Methods

Methods to established usability experience in the product building are:

1. Project Management

2. User research

3. Usability evaluation

4. Information architecture

5. User interface design

6. Interaction design

7. Visual design

8. Content strategy 

Reference:   https://www.usability.gov/how-to-and-tools/methods/develop-plan.html